A customer knowledge base impacts your bottom line. Learn tips and see real examples to level up yours.
Learn how customer service chatbots' rigid interactions fail ecommerce customers and explore better solutions that balance automation with human support.
Discover 14 examples of customer support automation, the risks and benefits of automation, and a collection of best practices for automation software.
FAQ pages are a key customer service tool to save time and build customer trust, while help centers go even more in-depth. Here’s how to optimize both.
What if you could deflect a third of your support tickets without any agent interaction? With customer self-service and automation, it’s possible. Here's how.
We’ll walk you through everything you need to know about SLAs, including what they are, why they matter, and how to track and measure them.
Learn how to create effective automated email campaigns that deliver the right messages at the right time to your customers.
Ecommerce automation is when businesses implement tools to replace manual processes. Here are the benefits of automating tasks for your business.
Compare the strengths and weaknesses of live chat and chatbots and determine whether one (or both) is right for your customer service needs.
Here’s how to use ecommerce chatbots in your Shopify store to help automate sales, marketing, support request tickets — and increase revenue along the way.